Refund Arrangement (Refund Method / Refund Period)

We are sorry for any inconvenience caused that your order could not be delivered due to out of stock / logistic issues. To avoid long waiting, related item(s) will be cancelled, the related payment will be released back in the below methods by your choice:

Refund Method	Refund Period	Remark
Refund to your original payment account	Within 5 working days	*Refund of different payment methods at O2O shop: For Octopus payment, refund will be rebated in Mall dollar. For other payment methods, refund lead time requires 21 working days. *If paid with physical Octopus card through online payment, you can collect refund at Octopus Service Points in designated MTR stations and shopping malls. *If an order is paid through WeChat, the refund will take 14 working days.
Refund in Mall Dollar^ to your HKTVmall account	On the next working day

^Note: All expired Mall Dollar will not be reissued.

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