Refund Arrangement (Refund Method / Refund Period)

We are sorry for any inconvenience caused that your order could not be delivered due to out of stock / logistic issues. To avoid long waiting, related item(s) will be cancelled, the related payment will be released back in the below methods by your choice:

Refund Method	Refund Period	Remark
Refund to your original payment account	Within 5 working days	*Refund Arrangement for O2O Shop Payments: Payments made via Octopus will only be rebated to your HKTVmall account in Mall Dollar; refunds for other payment methods will take 21 working days. *Octopus Payments via Website / Mobile App: Once refunded, the refund can be collected at any Octopus Service Point, through the Octopus App, or through an Octopus PC Reader (where applicable, the relevant amount should be rounded up to 1 decimal place). *If an order is paid through WeChat, the refund will take 14 working days.
Refund in Mall Dollar^ to your HKTVmall account	On the next working day

^Note: All expired Mall Dollar will not be reissued.

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