We are sorry for any inconvenience caused that your order could not be delivered due to out of stock / logistic issues. To avoid long waiting, related item(s) will be cancelled, the related payment will be released back in the below methods by your choice:
Refund Method |
Refund Period |
Remark |
Refund to your original payment account |
Within 5 working days |
*Refund of different payment methods at O2O shop: For Octopus payment, refund will be rebated in Mall dollar. For other payment methods, refund lead time requires 21 working days. |
Refund in Mall Dollar^ to your HKTVmall account |
On the next working day |
^Note: All expired Mall Dollar will not be reissued.
Live Chat Now:
https://shoalterchatbot.hktvmall.com/?dp_action=dp_deeplink&locale=en