*This page is only for checking HKTVmall delivery areas and coverage. Order tracking and delivery status inquiries are not supported here.
HKTVmall delivery service covers Hong Kong Island, Kowloon, the New Territories and designated outlying island areas including Discovery Bay, Ma Wan, Tung Chung, Mui Wo, Cheung Chau, Lamma Island, Ngong Ping and Tai O.
In order to take into account the needs of customers from different regions, we have expanded our delivery areas to include South Lantau, Tai Wo and Kam Tin area. Besides, we have gradually added Pick-Up Service Partners in outlying island areas to make self-pickup more convenient for customers. For details, please [Click here] to check the address and operation hours.
In addition, starting from March 2023, we have further expanded our delivery service to the following areas, customers can collect their orders at the designated location/ground floor.
(*The pickup locations will be listed when entering keywords to search Residential / Commercial Building in “Add New Delivery Address")
- Hong Kong International Airport
- Hospitals and clinics
- Tenement buildings
- Village
- Hostels
For more details of designated locations, please [Click here]. (Chinese only for now)
Please note that our delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators. If the elevator fails to operate at the time of delivery, we will arrange another date for delivery again.
We will regularly review and actively expand the scope of delivery, hoping to let more customers enjoy our delivery service.
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