HKTVmall Delivery Service
HKTVmall delivery service covers Hong Kong Island, Kowloon, the New Territories and designated outlying island areas including Discovery Bay, Ma Wan, Tung Chung, Mui Wo, Cheung Chau, Lamma Island, Ngong Ping and Tai O.
In order to take into account the needs of customers from different regions, we have expanded our delivery areas to include South Lantau, Tai Wo and Kam Tin area. Besides, we have gradually added Pick-Up Service Partners in outlying island areas to make self-pickup more convenient for customers. For details, please [Click here] to check the address and operation hours.
In addition, starting from March 2023, we have further expanded our delivery service to the following areas, customers can collect their orders at the designated location/ground floor
(*The pickup locations will be listed when entering keywords to search Residential / Commercial Building in “Add New Delivery Address")
- Hong Kong International Airport
- Hospitals and clinics
- Tenement buildings
- Village
- Hostels
For more details of designated locations, please [Click here]. (Chinese only for now)
Please note that our delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators. If the elevator fails to operate at the time of delivery, we will arrange another date for delivery again.
We will regularly review and actively expand the scope of delivery, hoping to let more customers enjoy our delivery service.
Merchant Delivery
For Merchant Delivery items, the merchant will contact you for the delivery arrangement after the order is confirmed and will deliver the items to you directly.
Please be reminded that merchant delivery service may not cover remote areas (such as Ma Wan, Mui Wo and Kam Tin), or additional charges may be applied for delivery services to remote areas.
You may refer to the related delivery information in the “Remarks” session on the merchant store page or product description page.
Related Articles:
How to Add a New Delivery Address?