【Introduction】
1. What is Slotted Box Recycling Service?
To practise sustainable lifestyles with customers, HKTVmall has launched a doorstep slotted box recycling service, dedicated to reducing paper box waste and promoting recycling.
After your order is completed, HKTVmall will provide a one-time free doorstep slotted box recycling service. Our logistics team will come to collect the slotted boxes used for delivery within the scheduled time slot, and then take the boxes back to the HKTVmall warehouse for recycling.
2. Why am I unable to apply?
As this service is currently in its pilot launch, it is temporarily open to selected customers only. We will gradually expand its service coverage, please stay tuned for relevant updates.
【Application and Service Process】
1. How to schedule a doorstep recycling?
You can schedule a doorstep recycling in your order records within 7 days after completing your order.
Note: Each order can only be applied for once. Even if the order is delivered in multiple shipments, you can only apply for once.
2. Do I need to pay?
No payment is required.
3. Why can't I change the recycling address?
The address for the doorstep slotted box recycling cannot be changed; the system defaults to the same delivery address as the order.
4. When can I schedule a doorstep recycling?
You can apply within 7 days after completing your order. You can schedule a date within the next 7 days.
Note: Each order can only be applied for once. Once the pick-up time is scheduled, it cannot be cancelled or changed.
5. How can I know if my application is successful?
If your application is successful, you will receive a confirmation message in HKTVmall’s "Notification".
6. How can I cancel or change my arrangement?
Each order can only be applied for once. Once the pick-up time is scheduled, it cannot be cancelled or changed. If you cannot show up at the scheduled time, please leave the slotted boxes at your door, and our logistics team will collect them there.
7. Can I also apply for doorstep recycling for my add-on order?
Yes, you have to apply for doorstep recycling for your add-on order along with your main order. You cannot apply for a new time slot for the slotted boxes from the add-on order separately. You can simply submit the application in the order records of the main order, and the logistic team will collect the slotted boxes from both the main and add-on orders in one go during the pickup.
8. Why can't I apply for my order?
Your order could not be applied for recycling possibly due to the following reasons:
1. The order has been completed for more than 7 days;
2. The order only contains chilled/frozen food;
3. The order is not delivered by HKTVmall(e.g. O2O pick-up / Merchant delivery);
4. An application has already been submitted for the order;
5. Your account is not among the selected customers at the current stage.
9. What should I do if I miss the recycling pickup time?
If the slotted box from the order is not successfully recycled, the related recycling request will be cancelled. You can apply for recycling after completing the next order.
【Slotted Box Recycling】
1. Can all types of slotted boxes be recycled?
No, the doorstep recycling service only collects the slotted boxes used for packaging in orders delivered by HKTVmall.The boxes must be attached with an HKTVmall waybill. Please note that slotted boxes in the following conditions do not meet the recycling requirements:
1. The slotted box is wet or soiled.
2. The box is not properly folded.
3. The box is not used for packaging in the orders delivered by HKTVmall (e.g., tissue box).
Note: The logistic team will determine if the slotted box is from the orders delivered by HKTVmall based on the presence of the HKTVmall waybill. Please retain the relevant waybill on the boxes.
2. What preparations should be made for the slotted boxes before recycling?
The slotted boxes should be folded and kept clean before recycling, and the waybill from HKTVmallshould be retained on the boxes.
3. How will the slotted boxes be processed after recycling?
The slotted boxes will be sent back to the HKTVmall warehouse for centralized processing and then undergo further procedures by a professional recycling company.