If you choose the pickup service, it is necessary to present the "Recipient Code" to the staff as proof of receipt. Simply follow the steps below to find the "Recipient Code" and QR Code to complete the signing process:
1. Select "Order History" under "Account/Settings".
2. Choose the relevant order under "Processing Orders".
3. Select the order "Recipient Code" and QR Code.
4. Present the "Recipient Code" and QR Code to the staff for verification when picking up the item(s). (Note: Staff will first scan the QR Code for pickup, and then scan the "Recipient Code" to complete the signing process)
[App Version]
【Unable to Pick Up Items in Person】
If the recipient is unable to sign in person and has arranged for a representative to pick up the item(s), please ensure to provide the "Recipient Code" and QR Code to the representative in advance to authorize them and confirm that the item(s) are complete in both quantity and packaging.
Note: You can open the "Recipient Code" and QR Code in the application, then click "Share Code" below the recipient code and take a screenshot of the QR Code to share it with the representative.
【Exceed Pick-up Period】
HKTVmall O2O Shops (including Pick-Up Service Partner / Post Office / Circle K / 759 Store / Japan Home Centre) Self Pick Up Arrangement
(a) A "Pick Up Notice" will be sent through HKTVmall ChicChat / Notification, please pick up the parcel from your selected HKTVmall O2O shop / Pick-Up Service Partner / Post Office / 759 Store / Japan Home Centre within 3 days starting from the date of arrival, inclusive of the arrival date (*Circle K within 2 days).
*Please note that the item(s) in your order may be delivered separately due to logistics or other circumstances. If you only receive part of the item(s), please stay tuned to the pick-up notification in the "ChicChat / Notification".
(b) You may check the latest delivery status in "My Orders". Please turn on the "Push Notification" function to receive the latest news.
(c) If the order has not been picked up within the pickup period, the overdue order will be returned and cancelled with no refund. To ensure food safety and quality, fresh/chilled items will be disposed of, and refunds will not be arranged after unsuccessfully delivery.
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