I want to change the delivery time. / How to change the delivery time?
Ans: Our delivery time is fixed and divided into three delivery time slots: 10:00-14:00, 14:00-18:00 and 18:00-22:00.
Before the product arrives at the warehouse, you can go to "My Orders" and click "Change Delivery Arrangements" to change the delivery timeslot yourself. After making the changes, remember to click save changes.
Please note that an order can only be allowed to update once, and the new delivery time slot cannot be earlier than the original time slot. Also, it will not be able to restore to the original schedule after the change.
Can I arrange a designated time slot/time?
Ans: Except for the above period, we are sorry to inform you that we cannot guarantee to arrange delivery in the designated period. A confirmation call will be made prior to arrival by courier. You may commit with the courier if you are requesting for a specific period of time.
I want to change the delivery time. Can I receive the goods earlier?
Ans: No, the new delivery date can only be scheduled later than the original delivery date.
I have changed the delivery date, but can I change it back to the original date?
Ans: No, once confirmed, you will not be able to restore to the original schedule.
I want to change my delivery address. / How to change the delivery address?
Ans: Before the product arrives at the warehouse, you can go to "My Orders" and click "Change Delivery Arrangements" to change the delivery address yourself. After making the changes, remember to click save changes.
Please note that an order can only be allowed to update once. In addition, self pick-up orders cannot be changed to door-to-door delivery, or the delivery address cannot be changed to other O2O Shops / Pick-up Points.
If I change the delivery information of the original order, including the delivery address and delivery time, do I need to update the add-on order myself?
Ans: The delivery information of the add-on order will be synchronized with your original order. Therefore, if you have updated the delivery information of your original order, the delivery details of your add-on order will be updated automatically. You do not need to modify the delivery information of the add-on order again.
Can self pick-up orders be changed to home delivery?
Ans: No. Self pick-up orders cannot be changed to door-to-door delivery, or the delivery address cannot be changed to other O2O Shops / Pick-up Points.
How to change recipient information?
Ans: Before the product arrives at the warehouse, you can go to "My Orders" and click "Change Delivery Arrangements" to change the recipient information (recipient name or phone number) yourself. After making the changes, remember to click save changes.
Please note that an order can only be allowed to update once.
What are the limitations or remarks for changing delivery arrangements?
Ans: The change of delivery arrangement has the following remarks:
1) Each order will only be allowed to update once
2) Once confirmed, you will not be able to restore to the original schedule
3) Not applicable to merchant delivery
4) Not applicable to fresh food delivery, such as vegetables and fruits
5) New delivery date can only be scheduled later than the original delivery date
6) Self pick-up orders cannot be changed to door-to-door delivery, or the delivery address cannot be changed to other other O2O Shops / Pick-up Points
What will happen if the delivery cannot be made on that day?
Ans: If the first attempt of delivery cannot be done according to your preference schedule, the system will rearrange the next delivery time slot. You may check the latest delivery arrangements through "ChicChat / Notification" and stay tuned for incoming call or WhatsApp messages.
Can I change the delivery arrangement if there is fresh food in the order?
Ans: No, it is not applicable to fresh food delivery, such as vegetables and fruits.
Can the delivery arrangement be changed multiple times?
Ans: No, each order will only be allowed to update once.
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Can I change to home delivery after placing an order with a purchase of $299 or above using the promo code "85PICKUP"?
Ans: Sorry, the「Extra 15% OFF via Self-Pickup!」offer is only applicable to a single self-pickup order. The system limits the change of order that has used the promo code "85PICKUP" to home delivery service.
This Promotion「Extra 15% OFF via Self-Pickup!」is exclusively applicable to orders selecting "Self-Pickup" services, with pick-up locations across Hong Kong and Macau, including HKTVmall O2O shops, Hong Kong Post Office, and Circle K pick-up points. Orders from HKTVmall O2O shops (in-store purchases), 3-hour Mart, and Wet Market Express are excluded.
Can I change to self-pickup after placing an order with a purchase of $999 or above using the promo code "85ENJOY8"?
Ans: Sorry, the「Extra 15% OFF via Home Delivery」offer is only applicable to a single home delivery order. The system limits the change of order that has used the promo code "85ENJOY8" to self-pickup service.
This Promotion「Extra 15% OFF via Home Delivery」 is exclusively applicable to orders selecting "Home Delivery" services, with pick-up locations across Hong Kong and Macau, including HKTVmall O2O shops, Hong Kong Post Office, and Circle K pick-up points. Orders from HKTVmall O2O shops (in-store purchases), 3-hour Mart, and Wet Market Express are excluded.
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