What is the “Recipient Code”?
The "Recipient Code" is a new signature method. After successfully placing an order and completing the payment, the system will automatically generate a unique recipient code consisting of 3 digits.
Whether receiving or picking up the item(s) in person or through a representative, it is necessary to present the "Recipient Code" to the courier or staff as proof of receipt to ensure that the item(s) are complete in both quantity and packaging.
This signature method not only simplifies the item(s) receiving process but also enhances accuracy and efficiency, providing customers with a more relaxed, fast, and secure signing experience.
How to find and use the "Recipient Code" for signing?
After successfully placing an order and completing the payment, you can follow the steps below to find the "Recipient Code":
1. Select "Order History" under "Account/Settings".
2. Choose the relevant order under "Processing Orders".
3. Select the order "Recipient Code" and QR Code.
4. Present the "Recipient Code" and QR Code to the courier or staff for verification when receiving or picking up the item(s).
[Website Version]
[App Version]
About the "Delivery Remarks":
- Open the "Recipient Code" and you may find the "Delivery Remarks" below.
- Applicable to HKTVmall standard delivery orders.
- After placing your order and before the expected arrival of the courier, you can also choose your preferred receiving method in the "Delivery Remarks" section.
- If you select "Face-to-face delivery", you can further choose between "Do not ring the bell" or "Available for early delivery". If you choose "Put it in the doorway" or "Deliver to the management office", you cannot select "Do not ring the bell" or "Available for early delivery"at the same time.
- You cannot modify the delivery remarks once an order has been cancelled, delivered, or the courier is about to arrive.
- If your order contains frozen items, please store them in the refrigerator upon receipt. No refund or exchange will be accepted if the quality of the product is affected by improper storage.
What should I do if I am unable to sign for it in person?
For both receiving and picking up item(s), you must present the "Recipient Code" to the courier or staff as proof of receipt.
If you are unable to sign in person and have arranged for a representative to receive or pick up the item(s), you may provide the "Recipient Code" to the representative in advance to authorize them and confirm that the item(s) are complete in both quantity and packaging.
Note: You can open the "Recipient Code" in the application and click "Share Code" below that code to share it with the representative.
You can learn more about delivery or O2O shop pickup arrangements by clicking on the following link:
【O2O Shop Pickup (Sign in Person / Unable to Pick Up in Person) / Exceed Pick-up Period】
Is it possible to leave the package outside the door or have it collected by the building management office?
If you wish to have the item(s) placed outside your unit or have already communicated with the building management office/reception to arrange for the collection of the item(s), You can choose "Put it in the doorway" or "Deliver to the management office" in the "Delivery Remarks" after placing your order and before the expected arrival of the courier.
Additionally, you can also send the "Recipient Code" of your order to the courier via WhatsApp to authorize and confirm that the item(s) are complete in both quantity and packaging.
Notes:
- Open the "Recipient Code" and you may find the "Delivery Remarks" below.
- If your order contains frozen items, please store them in the refrigerator upon receipt. No refund or exchange will be accepted if the quality of the product is affected by improper storage.
You can [click here] to learn more.