How to add a new delivery address?
Ans: Adding a new delivery address is applicable only during the checkout process before placing an order. After adding your selected items to the shopping cart, you can select the delivery Area on the checkout page, followed by the District. Then, select the Estate or street, or follow the instructions to search using address keywords. Finally, enter the detailed address and the recipient's information to complete the process.
How do I remove a saved delivery address?
Ans: You can go to "Setting", select "Addresses", and then select the delivery address you wish to delete.
How to amend my delivery address?
Ans: If you have already placed your order and need to change your delivery address, you can go to "My Orders" and click "Change Delivery Arrangements" to change the delivery address yourself. After making the changes, remember to click save changes.
Please note that any changes to your information must be made before the product arrives at the warehouse, and an order can only be allowed to update once. In addition, self pick-up orders cannot be changed to door-to-door delivery, or the delivery address cannot be changed to other O2O Shops / Pick-up Points.
Amend Delivery Date / Time / Delivery Address
https://hktv.zendesk.com/hc/en-001/articles/5267825476126
Related Articles:
Delivery Areas & Coverage
I Cannot Find My Address
If I change the delivery address of my original order, do I need to update the delivery address for the add-on order myself?
Ans: The delivery address of your add-on order will be synchronized with the original order. Therefore, if you update the delivery address of the original order, the delivery address of your add-on order will be updated automatically. You do not need to modify the add-on order's delivery address again.