Notice
- HKTVmall Fuel Surcharge Charging Arrangement (Effective from 10 April 2026)
- GreenLab Questions and Answers
- How to log in to HKTVmall account on the website using a mobile number or email address
- New Signature Method: Present the "Recipient Code" for Secure Delivery!
- “Exclusive Price” Questions and Answers
- Important Online Scams Alert: Beware of Fake WhatsApp/Telegram Groups!
HKTVplus Membership
Ship to Other Region / Country
Wet Market Express
3hr Mart
CASHBACK Store
HKTVmall Lite Tutorial
Purchase Inquiries
Payment Inquiries
- Octopus Card Inquires
- Duplicate Orders
- BoC Pay Inquires
- Payment Failure
- How to know if the payment transaction is successful?
- Mall Dollar Inquiries
Delivery and Shipping Fees Inquires
- Merchant Delivery
- HKTVmall Delivery Fee Arrangement (Effective from 1 Apr 2025)
- Delivery information / Delivery label / Delivery mode / Shipping method
- Why My Order Cannot Be Delivered to O2O Shop?
- I Cannot Find My Address
- How to Add a New Delivery Address?
Orders That Have Not Been Delivered
- Order Status / Tracking (HKTVmall Delivery Order / Merchant Delivery Order)
- O2O Shop Pickup: Sign in Person / Unable to Pick Up in Person
- Unsuccessful Delivery
- Amend Delivery Date / Time / Delivery Address / Request Specific Delivery Time
- Delivery: Unable to Receive Items in Person / Items Placed Outside the Door / Received by Building Management Office or Reception
Orders That Have Been Delivered
Refund and After-Sales Services
- Amend Order Item / Cancel Order
- Refund Arrangement (Refund Method / Refund Period)
- How to Report Product Issues
- How to Leave a Product Review?
- Reply function of a Product Review
- How can I get an invoice for my order?
Product Trivia
Merchant Trivia
- Reporting Merchants for Violating the Laws or Regulations in HKTVmall
- How to Identify the Official Flagship Store?
- Store Rating Definition
- Store rating FAQs
- Merchant's Product Quality Assurance
- Difference between Ship to Other Region/Country, 8-Hour Delivery, Next Day Delivery, merchant delivery etc
Purchase E-Coupon
Insurance Plan
Account
- How to log in to HKTVmall account on the website using a mobile number or email address
- 2026 VIP Membership Program Upgrade
- How to logout my HKTVmall account in HKTVmall App?
- What should I do if i forgot password?
- How to use Apple ID login / register HKTVmall account
- Unsubscribe from the HKTVmall Promotional Emails / Newsletters / Turn Off Push Notifications / Adjust Preference Settings